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Nick Saller (Saller Strategic Advisors) joins Tony and Brian to discuss what many business owners consider “the small stuff” that can make the difference between business success and failure. Some of these are what Nick refers to as “destructive details;” he provides a simple case study of a destructive detail that almost led a business to bankruptcy. Others may seem small or unimportant but are vital elements of success. Among those topics covered in this conversation are the importance of listening to those closest to the problems, having a winning attitude at all levels of the business, and valuing the front line…those individuals that are the face of your business to your customers and communities.