The question isn’t whether the need for tough conversations will arise, it is “What do I do about it?” In Part 1 of this discussion, Meredith Bell, Co-Founder and President of Performance Support Systems joins Tony and Brian to explore the challenges of tough conversations and what is required to take them on. Among the questions addressed are the following. How do you as a business owner or leader approach a person working for you who is not fulfilling their responsibilities? How do you as a person whose supervisor is verbally abusive to you take on a tough conversation to address their behavior? And what is required for a tough conversation to come to a successful conclusion?