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In part 2 of our conversation, Noah Pusey (co-founder and CEO of Ripple Analytics), Tony, and Brian tackle some fundamental leadership and management behaviors that need reframing. Words do matter; they affect mindsets and behaviors. While most employers and supervisors talk about their “employees” and “direct reports,” Noah refers to them as human beings; Tony and Brian call them people. It is important to not only listen to what they have to say; it is important to act on it.