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In the second part of this conversation, Brendon, Tony, and Brian focus on the role of the manager in today’s business environment. Brendon refers to the “flexibility revolution,” and describes the need to let go of micromanagement and focus on empowerment. He calls on managers to self-examine, ensure that they are bringing empathy to their roles, and shift their focus from the working time of their employees to the outcomes of the time put in. He concludes with counsel to employees whose managers are not hearing them.