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This episode is excerpted from a one-hour webinar presented in collaboration with Puzzle HR, KettleSpace, and Ripple Analytics. It has been close to seven decades since the evolution of office worker to knowledge worker began. While office workers required a top-down “command and control” management style, that approach to management is ineffective with today’s knowledge worker and is a key factor driving the Great Resignation. After reviewing the evolution of management practices over the years, Tony and Brian compare the former approach (labeled Theory X in Douglas McGregor’s 1960 book The Human Side of Enterprise) with the latter (Theory Y) across the multiple factors driving the Great Resignation.